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Missed-call follow-up for busy trades
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Missed-call follow-up for busy trades

We turn missed-call messages into a clear callback queue, with the job details and a draft reply ready when you have a moment.

Services in this workflow

How we put it to work

  1. Step 1 of 2

    Capture what the caller needs.

    We connect an approved voicemail transcription service. AI extracts requested work, location, callback details, and timing, marking anything the caller did not provide.

    Your teamChecks urgent requests using your escalation process.

    A voicemail becomes a callback brief. Caller recording: “Tap is leaking…”; “Call after three.”; No address supplied. AI flags the missing address: Issue: leaking tap; Callback: after 3pm; Address: ask caller. Owner checks urgency and calls back.
    A voicemail becomes a callback brief
    Caller recording · Illustrative example
    “Tap is leaking…”
    “Call after three.”
    No address supplied
    AI structures the note
    Issue: leaking tap
    Callback: after 3pm
    Address: ask caller
    AI flags the missing address
    Owner checks urgency and calls back

  2. Step 2 of 2

    Make the next call easier.

    AI prepares a callback brief and a reply asking for missing information. We assign the request to a queue so the follow-up has an owner.

    Your teamConfirms availability and approves messages or price discussions.

    Make the next call easier. AI prepares a callback brief and a reply asking for missing information. We assign the request to a queue so the follow-up has an owner.
    Callback brief
    Problem summarized
    Details to confirm
    Reply awaiting review
    Draft · Awaiting review

What your first engagement includes

  1. 01Review your setupConfirm existing features, data access, and system compatibility.
  2. 02Configure one workflowConnect the tools, define approvals, and handle exceptions.
  3. 03Test and hand overPilot on selected work, train your staff, and provide operating instructions.
PILOT REVIEW

How we measure the pilot

Compare the same work before and during the pilot.

  • Time to complete

    Time from message to reviewed callback brief, including the human check.

    Review time

  • Review quality

    How often a draft needs a material correction before approval.

    Correction rate

  • Workflow reliability

    Missed calls left without a follow-up owner.

    Exceptions to resolve
  1. Current process
  2. Pilot results
  3. Review together

Agree what to improve or expand based on the results.

Start with one workflow in your business.

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