SERVICE APPLICATIONS

Website Lead Capture

We connect enquiries from your existing website to the process your staff use to respond. Forms or chat can gather the details needed to assess a request, create a CRM record, and notify the responsible person. The work focuses on enquiry handling and integration within your current website.

Find a practical starting point for your business.

Describe the process and the systems you use. We’ll discuss where automation could help and what a useful first project would involve.

ENGAGEMENT SCOPE

A usable enquiry delivered to the right person

These deliverables form the starting point for your proposal. We agree the systems, responsibilities, and acceptance criteria before work begins.

Intake specification
Agreed questions, required fields, contact preferences, and handling rules for incomplete or unsuitable requests.
CRM handoff
A connection from the selected form or chat channel to your CRM, with field mapping and duplicate-handling rules.
Follow-up workflow
Staff notifications, approved acknowledgments, and a record of failed submissions or unassigned enquiries.

How we deliver the work

We review the existing enquiry journey and the information staff need before responding. We configure the intake and destination, test successful and failed submissions, and verify that a request reaches the intended owner with usable context.

Does this include building a new website?

No. We integrate with an existing website and its supported forms or chat tools. Website design, landing-page production, and advertising campaigns are outside this service.

Application examples

Explore a workflow below to see the proposed process and where your team stays involved.

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