SERVICE APPLICATIONS

Company Knowledge Base

We organize company procedures, manuals, and reference documents so staff can find an answer and check where it came from. The knowledge base connects approved sources to search or an AI question-answering interface. Document ownership, access permissions, and update procedures are part of the implementation.

Find a practical starting point for your business.

Describe the process and the systems you use. We’ll discuss where automation could help and what a useful first project would involve.

(267) 279-9614 contact@airinteractive.io

ENGAGEMENT SCOPE

Company information people can verify

These deliverables form the starting point for your proposal. We agree the systems, responsibilities, and acceptance criteria before work begins.

Source collection: A reviewed set of documents with agreed categories, owners, and rules for excluding outdated or restricted material.
Searchable knowledge base: Search or an AI answer interface with links to supporting material and access boundaries appropriate to its users.
Maintenance procedure: Instructions for adding, replacing, and withdrawing documents, plus test questions for checking answer quality after updates.

How we deliver the work

We choose a department or document collection and review the questions staff actually ask. After organizing the sources, we test retrieval, citations, missing answers, and restricted documents. The pilot establishes whether users can find the correct information before we expand the collection.

What happens when the documents do not contain an answer?

We configure the assistant to acknowledge missing support and provide an escalation route. Conflicting or outdated documents should be surfaced for an owner to resolve, rather than silently treated as authoritative.

Application examples

Explore a workflow below to see the proposed process and where your team stays involved.

Browse 11 applications by name

Showing 9 of 11 applications

Operations manager checking an answer against a company handbook in her office.

A company chatbot with controlled access

Let staff ask questions of approved company information, with source links and access boundaries checked before launch.

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Manufacturing maintenance team reviewing machine health data on a rugged tablet

Manufacturing maintenance knowledge base

Turn manuals, maintenance logs, work orders, and senior technician knowledge into a practical assistant for troubleshooting and planned maintenance.

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An internal help desk with cited answers

Help employees find approved policy and process answers, with a clear route to a person when needed.

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Construction project team reviewing plans and AI-assisted document control on a tablet

Construction document control assistant

Help teams find the right spec, draft cleaner RFIs, track submittals, and keep project issues from getting buried in drawings, PDFs, and email threads.

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